Okay, ya know all that crap I had happen with the bank a few weeks ago, where they charged me $280 in fees over the course of a weekend? Well, crisis averted, thanks to the phoenomenal negotiating skills of...
After two failed attempts by both of us to get the situation dealt with on the branch level, Sonya called up the Vice President of Customer Relations (or some such title) and got her to refund EVERY PENNY OF IT! We may yet have a Christmas!
God, I love this woman!